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Problem Solving and Decision Making

0:00 / 4:32
The problem before the answer
0:00 - 0:15

Why good decisions depend on solving the right problem first.

A loop, not a straight line
0:15 - 0:43

How problem solving supplies the input and decision making produces the output.

What shapes judgment
0:43 - 1:12

The personal, informational, emotional, and uncertain influences on decisions.

The nine-step process
1:12 - 1:48

The complete sequence from acknowledging a problem to evaluating and controlling the decision.

Define the problem precisely
1:48 - 2:20

Use identity, location, magnitude, and timing before investigating and writing the exact problem.

Generate and evaluate alternatives
2:20 - 3:01

Create options broadly, then test them against objectives, feasibility, consequences, and risk.

Turn choice into action
3:01 - 3:35

Rank alternatives and implement the selected decision with budgets, schedules, delegation, feedback, and controls.

Evaluate and control results
3:35 - 4:16

Judge outcomes as optimum, satisfactory, or suboptimum while considering human and social consequences.

Define. Investigate. Act. Learn.
4:16 - 4:31

A final recap of the disciplined loop connecting problem solving and decision making.