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Credit Resolution & Collections: A Guide for Frontline Staff
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Credit Resolution & Collections: A Guide for Frontline Staff
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0:00 / 3:37
Chapters
Summary
Transcript
Chapters
1
Introduction
0:00
2
The Core Protocol
0:20
3
Charge-Off Ownership Rules
0:41
4
Processing Charge-Off Payments
1:06
5
Delinquent Loan Procedures
1:32
6
Critical Warning Actions
1:57
7
Daily Sweep Schedule
2:23
8
Maintenance & Fee Guidelines
2:49
9
Summary & Best Practices
3:18
