/Credit Resolution & Collections: A Guide for Frontline Staff
Credit Resolution & Collections: A Guide for Frontline Staff
0:00 / 3:37
Introduction
0:00 - 0:20
The Core Protocol
0:20 - 0:41
Charge-Off Ownership Rules
0:41 - 1:06
Processing Charge-Off Payments
1:06 - 1:32
Delinquent Loan Procedures
1:32 - 1:57
Critical Warning Actions
1:57 - 2:23
Daily Sweep Schedule
2:23 - 2:49
Maintenance & Fee Guidelines
2:49 - 3:18
Summary & Best Practices
3:18 - 3:37