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Untitled Flashcards
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Untitled Flashcards
Untitled Flashcards
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1
Question
Identity Needs
Answer
Our sense of identity comes from our communication and interactions with others.
2
Question
Social Needs
Answer
- Pleasure - Affection - Companionship - Escape - Relaxation - Control
3
Question
Practical Goals
Answer
1. Instrumental Goals: getting things done or practical needs 2 Focus on task at hand, our role, needs 3. Communication workshops cover eye contact, body language, listening, presentations, interpersonal influence 4. Important for career success is ability to speak and listen effectively
4
Question
Sender
Answer
The creator of a message
5
Question
Encode
Answer
The process of putting thoughts into symbols, most commonly words
6
Question
Message
Answer
Information sent from a sender to a receiver
7
Question
Channel
Answer
The medium through which a message passes from sender to receiver
8
Question
Receiver
Answer
One who notices and attends to a message
9
Question
Decode
Answer
When a receiver attaches meaning to a message; synonymous with interpretation
10
Question
Transactional View
Answer
A characterization of communication as the simultaneous sending and receiving of messages in an ongoing, irreversible process
11
Question
transactional Communication Model
Answer
12
Question
TRANSACTIONAL COMMUNICATION
Answer
Communicator sends and receives messages Environment: physical location, personal experiences, cultural influences Encode: process of putting thoughts into symbols, most commonly words Message: information sent from sender to receiver Channel: the medium through which message is sent; also includes noise Decoding: making sense of message
13
Question
Linear communication
Answer
A characterization of communication as a one-way event in which a message flows from sender to receiver
14
Question
Noise
Answer
External, physiological, or psychological distractions that interfere with the accurate transmission and reception of a message
15
Question
External Noise
Answer
sounds, running motors, talking, music, smoke, temperature. perfumes, smells, visual distractions, clothing, lighting, language, nonverbal communication, culturally diverse mannerisms
16
Question
Physiological Noise
Answer
pain, hunger, fatigue, visual problems, pounding heart, body temperature, thirst, itch, twitching, hearing loss, numbness, dizziness
17
Question
• Psychological Noise
Answer
embarrassment, anger, disappointment, confusion, nervousness, inadequacies, fear, joy, pressure, boredom, pessimism, optimism, apathy, shame
18
Question
Quantitative Communication
Answer
Interpersonal communication, usually face-to-face between two individuals
19
Question
Qualitative Communications
Answer
- Parties consider one another as unique individuals rather than objects - Characterized by minimal use of stereotyped labels
20
Question
Characteristics of Qualitative
Answer
1-Uniqueness (relational culture) 2- Irreplaceability 3-Interdependence 4-Disclosure 5-Intrinsic Rewards
21
Question
• Disclosure
Answer
tend to disclose private thoughts and feelings
22
Question
Intrinsic rewards
Answer
time spent with others is personally rewarding
23
Question
Self-Concept
Answer
What do you think of yourself? We tend to think highly of ourselves
24
Question
Self-Esteem
Answer
The part of the self-concept that involves evaluations of self-worth High/low self-esteem affects communication
25
Question
People with High Self-Esteem
Answer
1. Likely to think well of others. 2. Expect to be accepted by others. 3. Evaluate their own performance more favourably than people with low self-esteem. 4. Perform well when being watched: are not afraid of others’ reactions. 5. Work harder for people who demand high standards of performance. 6. Inclined to feel comfortable with others they view as superior in some way. 7. Able to defend themselves against negative comments of others.People with
26
Question
Low Self-Esteem
Answer
1. Likely to disapprove of others. 2. Expect to be rejected by others. 3. Evaluate their own performance less favourably than people with high self-esteem. 4. Perform poorly when being watched: are sensitive to possible negative reactions .5. Work harder for undemanding, less critical people. 6. Feel threatened by people they view as superior in some way. 7. Have difficulty defending themselves against others’ negative comments: are more easily influenced.
27
Question
Biology and the Self!!!!!!!!
Answer
Biology accounts for personality traits of extroversion, shyness, assertiveness, verbal aggression, overall willingness lo communicate
28
Question
Reflected appraisal!!!!!!!
Answer
Each of us develops a concept that toflects the way that we ballove othors
29
Question
Characteristics of the Self-Concept
Answer
Not all distortion of the self-concept is positive. Many people view themselves more harshly than the objective facts warrant.
30
Question
Collectivist culture
Answer
• Identity through group associations • Feelings of pride and self-worth are shaped by the behaviours of others in the community • Individual denial of self-importance * Being quiet is valued • Goal is to avoid calling attention to yourself • High value placed on duty, order, tradition, age, group security, status, and hierarchy