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Computer Maintenance and Troubleshooting
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Computer Maintenance and Troubleshooting
Computer Maintenance and Troubleshooting
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1
Question
A server administrator needs to set up a new server with disk fault tolerance technology. The administrator decides to deploy RAID 0+1 technology. What is the minimum number of disks needed to deploy the disk array setting?
Page 1
Answer
4
2
Question
A user has detected that one of the virtual machines in a computer is infected with a virus. Which statement about the situation is likely to be true?
Page 1
Answer
The host operating system is not necessarily infected with a virus.
3
Question
Which fire protection system would be best for a university computer/electronics lab?
Page 1
Answer
a nonwater based fire extinguisher
4
Question
Why should a technician avoid opening the casing of a power supply?
Page 1
Answer
Hazardous levels of electricity may be present inside the power supply.
5
Question
What is the first step a technician should take when preparing to work on the inside of a computer?
Page 1
Answer
Disconnect the computer from power.
6
Question
What tool can be used to find and attempt to fix file structural errors on a hard disk in Windows 7?
Page 1
Answer
Chkdsk
7
Question
A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?
Page 1
Answer
Gather as much information as possible and escalate the problem.
8
Question
Which statement that is related to running 64-bit software is correct?
Page 1
Answer
64-bit software requires a 64-bit processor and a 64-bit operating system.
9
Question
Which statement is correct about installing a 32-bit operating system on a x64 architecture?
Page 1
Answer
The OS will run correctly.
10
Question
What action should a technician take before upgrading computers from Vista to Windows 7?
Page 1
Answer
Run Windows 7 Upgrade Advisor.
11
Question
What is a possible situation when it might be necessary to boot Windows 7 from a USB device, a CD, or a DVD?
Page 1
Answer
to repair the system
12
Question
What type of partition has the ability to create volumes spanning across more than one disk?
Page 1
Answer
dynamic
13
Question
What type of file system allows the use of files larger than 5 GB and is mostly used on internal hard drives?
Page 1
Answer
NTFS
14
Question
Which user account should be used only to perform system management and not as the account for regular use?
Page 1
Answer
administrator
15
Question
Which type of user account is created automatically during a Windows 8.1 installation?
Page 1
Answer
Administrator
16
Question
A technician is attempting to repair a Windows 7 laptop that has a missing or corrupt OS file that prevents Windows 7 from starting up. The technician reboots the laptop and accesses the WinRE via the F8 key. Which option must the technician choose in the System Recovery menu to locate and fix the missing or corrupt system files?
Page 2
Answer
Startup Repair
17
Question
When would the PXE option be used when repairing a PC?
Page 2
Answer
The computer needs a replacement operating system.
18
Question
A user wants to extend a primary partition formatted with the NTFS file system with the unallocated space on the hard disk. What must the user do after the primary partition is extended to make it usable?
Page 2
Answer
Convert the disk type to dynamic.
19
Question
A user is viewing the Windows Disk Management utility and notices that one of the disks is marked as Foreign. What does this mean?
Page 2
Answer
This is a dynamic disk from another PC running Windows.
20
Question
What are two file attributes in the Windows environment? (Choose two.)
Page 2
Answer
archive read-only
21
Question
What are two functions of hypervisors? (Choose two.)
Page 2
Answer
to allocate physical system resources to virtual machines to manage virtual machines
22
Question
Which Windows utility can be used to schedule a regular backup for preventive maintenance?
Page 2
Answer
Windows Task Scheduler
23
Question
Which statement is correct about applying firmware updates?
Page 2
Answer
Firmware updates are sometimes irreversible.
24
Question
What is true about restore points?
Page 2
Answer
Restore points should always be created before making changes to a system.
25
Question
A user has a computer that is infected with spyware. What should be performed before removing the spyware?
Page 2
Answer
Disable System Restore.
26
Question
A technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. What is the possible cause?
Page 2
Answer
The index service is not running.
27
Question
A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?
Page 2
Answer
Back up all important files, then run chkdsk.
28
Question
A user logs into Active Directory on a workstation and the user home directory does not redirect to a network share on a file server. A technician suspects that the group policy setting is incorrect. Which command can the technician use to verify the group policy settings?
Page 2
Answer
gpresult
29
Question
A company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?
Page 2
Answer
gpupdate
30
Question
A wired network is undergoing several changes that could leave it vulnerable to connection by unauthorized devices while the work is in progress. Which two temporary measures would enable the authorized devices to continue to have network access but prevent unauthorized devices from connecting? (Choose two.)
Page 3
Answer
Disable DHCP. Assign static IP addresses to the authorized devices.