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Digital Transformation and Platform Economies
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Digital Transformation and Platform Economies
Digital Transformation and Platform Economies
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1
Question
What is the primary focus of digital transformation beyond simply adding technology?
Page 2
Answer
Rethinking how value is created and delivered by redesigning the business model, business processes, and customer/employee experience through digital tools and data.
2
Question
In digital transformation, what does the business model refer to?
Page 2
Answer
How a firm makes money.
3
Question
What aspect of operations does digital transformation redesign in terms of business processes?
Page 2
Answer
How work gets done.
4
Question
How does digital transformation improve customer and employee experiences?
Page 2
Answer
Through digital tools and data.
5
Question
What examples illustrate digital disruption to traditional taxi companies?
Page 3
Answer
Grab.
6
Question
Which platform disrupts traditional hotels according to the business scenarios?
Page 3
Answer
Airbnb.
7
Question
What digital platform challenges department stores in the given scenarios?
Page 3
Answer
Shopee.
8
Question
What defines the on-demand economy?
Page 4
Answer
A system where people can get goods or services immediately or very quickly whenever they want, usually through apps or online platforms.
9
Question
How is the sharing economy described in economic terms?
Page 4
Answer
An economic model where people use digital platforms, usually apps, to share, rent, or provide access to underused assets or services instead of owning them.
10
Question
Why is the sharing economy referred to as sharing?
Page 4
Answer
Because the platform lets owners or users share idle capacity such as a car, a room, or free time with others who need it for a fee.
11
Question
What broader model do the on-demand and sharing economies represent?
Page 5
Answer
An app or platform model where people get services quickly by tapping into shared or underused resources.
12
Question
What is a key feature of the on-demand and sharing economy regarding service access?
Page 5
Answer
Instant access to a service or resource through near real-time matching.
13
Question
How do platforms function in the on-demand and sharing economy?
Page 5
Answer
By providing matching between users and providers or owners.
14
Question
What preference does the on-demand and sharing economy promote over traditional ownership?
Page 5
Answer
Access over ownership, using or renting instead of buying and owning, which monetizes idle capacity like cars, rooms, time, or skills.
15
Question
Describe the supply structure in the on-demand and sharing economy.
Page 5
Answer
Flexible and decentralized supply from many independent providers, gig workers, or asset owners who can join or leave easily.
16
Question
What trust mechanisms are used in the on-demand and sharing economy?
Page 5
Answer
Two-sided ratings, reviews, verification, platform rules, and dispute handling to reduce risk with strangers.
17
Question
How is pricing handled in the on-demand and sharing economy?
Page 5
Answer
Dynamic pricing and convenience premium, including surge or peak pricing and extra fees for speed, distance, or service level.
18
Question
What payment system characterizes the on-demand and sharing economy?
Page 5
Answer
Cashless payments with platform intermediation, where the platform handles payment, records, and often customer support or insurance.
19
Question
Why does the on-demand economy appeal to consumers?
Page 6
Answer
It meets consumers’ desire for convenience, speed, and simplicity with services delivered now, usually via apps.
20
Question
What drives growth in the sharing economy according to the material?
Page 6
Answer
Platforms make it easy to share or rent underutilized assets like rooms, vehicles, or tools instead of owning them.
21
Question
How do digital platforms contribute to the expansion of on-demand and sharing economies?
Page 6
Answer
By reducing search, matching, and payment friction through marketplace-style matching of users and providers.
22
Question
What role do trust systems play in the growth of these economies?
Page 6
Answer
Ratings, reviews, verification, and escrow or secure payments lower perceived risk and enable transactions with strangers.
23
Question
Why do providers flock to on-demand and sharing platforms?
Page 6
Answer
Low cost of entry allows many to join using existing assets or skills like spare rooms, cars, or time, creating more supply and faster growth.
24
Question
What is a business model fundamentally?
Page 7
Answer
A firm’s core strategy for making profit, including what it sells, to whom, and with what costs or plan.
25
Question
How does a digital business model differ from a traditional one?
Page 7
Answer
It uses digital technology such as apps, platforms, and data as a central part of value creation and delivery.
26
Question
What advantage do companies gain by adopting digital business models?
Page 7
Answer
They are better positioned to capitalize on business opportunities and survive.
27
Question
Name key concerns for corporations when designing digital business models.
Page 7
Answer
Exceptional customer experience, profit, market share increase, and employee engagement.
28
Question
What enables disruptive digital business models according to the platform era?
Page 8
Answer
IT makes coordination cheap and scalable, enabling new ways to create value.
29
Question
Define peer-to-peer exchange in disruptive digital business models.
Page 8
Answer
Individuals sell, rent, or share assets with other individuals via a platform.
30
Question
Provide Philippines examples of peer-to-peer exchange platforms.
Page 8
Answer
Community-based resale groups with payment links and short-term rentals.