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Communication in Management
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Communication in Management
Communication in Management
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1
Question
What does Morris Philip Wolf and Shirley Kuiper define communication as?
Answer
Process of sharing information through symbols, including words and messages
2
Question
Why must communication in management be purposeful and effective?
Answer
It has a cost and serves organizational objectives
3
Question
How does communication serve the information function in organizations?
Answer
Provides data for decision-making at various levels
4
Question
In what way does communication minimize risks in managerial decisions like promotions?
Answer
By supplying relevant information about employees
5
Question
How is communication used for the motivation function?
Answer
To encourage employee commitment to organizational objectives
6
Question
What role does communication play in the control function?
Answer
Defines roles, clarifies duties, authorities, and responsibilities
7
Question
How does the emotive function of communication benefit employees?
Answer
Reduces anxiety and internal pressure from repressed feelings
8
Question
What are the eight steps in the communication process?
Answer
Develop idea, encode, transmit, receive, decode, accept, use, provide feedback
9
Question
Why is developing an idea the most important step in communication?
Answer
It ensures the idea is useful or valuable before conveyance
10
Question
What determines how an idea should be encoded in communication?
Answer
The chosen method of transmission and its specific requirements
11
Question
What are examples of communication channels for transmitting messages?
Answer
Spoken word, body movements, written word, telephone, email
12
Question
Why must a communication channel be free of barriers during transmission?
Answer
To ensure the message reaches and holds the receiver's attention
13
Question
What condition must be met for successful receiving in communication?
Answer
Receiver must be ready at the precise moment of message relay
14
Question
How can decoding in communication be improved?
Answer
Receiver understanding the sender's purpose and background
15
Question
What factors affect a receiver's acceptance or rejection of a message?
Answer
Message accuracy, sender authority, behavioral implications for receiver
16
Question
What options does a receiver have after accepting a message?
Answer
Store and retrieve, take action, or discard based on perception
17
Question
Why might feedback not reach the original sender in communication?
Answer
Due to communication barriers affecting the process
18
Question
What distinguishes verbal from nonverbal communication?
Answer
Verbal uses words (oral or written); nonverbal uses body language and symbols
19
Question
When is written communication preferred over oral?
Answer
Due to time and cost constraints preventing personal meetings
20
Question
What senses besides hearing might be involved in oral communication?
Answer
Seeing body movements, facial expressions, gestures, eye contact
21
Question
How do nonverbal cues like body language convey meaning?
Answer
Through gestures, posture, facial expressions, and mannerisms
22
Question
What are personal barriers to communication?
Answer
Arising from emotions, values, poor listening, sex, age, race, etc.
23
Question
How do emotions act as personal barriers in communication?
Answer
Cloud the ability to judge the real meaning of received messages
24
Question
What is an example of a physical barrier to communication?
Answer
Loud noise from a passing jet drowning out a speech
25
Question
How can distance or walls create physical barriers?
Answer
Prevent direct face-to-face interaction between communicator and receiver
26
Question
What defines a semantic barrier in communication?
Answer
Misunderstanding of symbols like words or actions despite correct transmission
27
Question
Why might words like 'wise' and 'salvage' cause semantic barriers?
Answer
Different meanings for non-native speakers compared to natives
28
Question
How does using feedback help overcome communication barriers?
Answer
Facilitates understanding and increases potential for appropriate action
29
Question
Why repeat messages to overcome barriers?
Answer
Provides assurance that they are properly received
30
Question
What benefit does using multiple channels offer in overcoming barriers?
Answer
Enhances accuracy of the information