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Supply Chain Operations and Process Management
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1
Question
What is the primary function of a supply chain as described in the text?
Answer
Sequence of organizations involved in producing and delivering a product or service.
2
Question
What are five key stages in a simple supply chain from Figure 1.2?
Answer
Supplier, Manufacturer, Distributor, Retailer, Customer.
3
Question
What roles do collaboration and information exchange play among different functional areas in a business?
Answer
They facilitate cooperation to improve overall operations.
4
Question
Name three activities that finance and operations management personnel cooperate on.
Answer
Budgeting, investment analysis, provision of funds.
5
Question
What is the core role of process management in operations?
Answer
To identify, analyze, evaluate, and optimize business processes.
6
Question
What are the three categories of business processes?
Answer
Upper-management processes, operational processes, supporting processes.
7
Question
What is a key goal in managing a process to meet demand?
Answer
Align process capacity with demand to avoid waste and dissatisfaction.
8
Question
What does variation in business processes lead to?
Answer
Additional costs, delays, poor quality, customer dissatisfaction.
9
Question
What are the four sources of variation in business processes?
Answer
Product/service variety, demand trends, random variation, assignable causes.
10
Question
What is the fundamental connection between sales, marketing, and operations?
Answer
Both influence process capacity and efforts to match supply with demand.
11
Question
What are the three types of business processes, from high-level to support?
Answer
Upper-management, operational, supporting processes.
12
Question
What role does system design play in operational parameters?
Answer
It determines costs, space, capacities, and quality.
13
Question
Who provides critical information to decision makers in system design?
Answer
Operations managers.
14
Question
Name four areas that support the operations function.
Answer
Purchasing, industrial engineering, distribution, maintenance.
15
Question
What are the responsibilities of the purchasing department?
Answer
Procurement, vendor evaluation, receiving, and inspection.
16
Question
What does industrial engineering focus on in operations?
Answer
Scheduling, work methods, quality, material handling.
17
Question
What is the main role of distribution in operations?
Answer
Shipping goods to warehouses, outlets, or customers.
18
Question
Who is the ultimate responsible for creating goods and services?
Answer
The Operations Manager.
19
Question
What skills do operations managers typically possess?
Answer
People skills and knowledge skills.
20
Question
Why does the operations manager have a big-picture perspective?
Answer
They oversee overall operational well-being.
21
Question
What are some ways companies can operate sustainably?
Answer
Reducing packaging, water, energy, and supply chain impact.
22
Question
What does ethical conduct in business involve?
Answer
Standard of behavior guiding actions and decisions.
23
Question
List the five principles for ethical decision-making from Santa Clara University.
Answer
Utilitarian, Rights, Fairness, Common Good, Virtue principles.
24
Question
What is a primary goal of process management?
Answer
Align capacity with demand and reduce variability to improve efficiency.
25
Question
Why is process variation important to control?
Answer
It impacts costs, quality, delays, and customer satisfaction.
26
Question
What are the main categories of processes in a business?
Answer
Upper-management, operational, and supporting processes.
27
Question
Which factors cause variation in business processes?
Answer
Product/service variety, demand trends, random factors, and specific causes.
28
Question
What is system design's role in operations?
Answer
Determines costs, capacity, space, and quality parameters.
29
Question
Who supplies key information for operational decisions?
Answer
Operations managers.
30
Question
What activities support the core operations?
Answer
Purchasing, maintenance, distribution, and industrial engineering.