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Oral Communication
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Oral Communication
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1
Question
Oral Communication
Answer
A process consisting of sound representations which involves SPEAKING and LISTENING
2
Question
Listener
Answer
Observes the speaker's verbal and non-verbal gestures
3
Question
6 Stages of Oral Communication
Answer
1. Stimulus 2. Brain 3. Encoded into language/symbols 4. Externalize thoughts 5. Logically arrange 6. Sound waves
4
Question
Five Elements of Communication
Answer
1. Sender 2. Message 3. Channel 4. Feedback 5. Noise 6. Setting
5
Question
Communication Models
Answer
Illustrations of how communication occurs
6
Question
Aristotle Model
Answer
The simplest model with three elements: sender, message, receiver
7
Question
Wendell Johnson Model
Answer
A physiologically based model that focuses on the main elements of communication: event, sensory stimulation, pre-verbal neurophysiological state, transformation to symbolic forms, verbal formulations
8
Question
Berlos Model
Answer
Uses S M C R as key components of communication: Sender, Message, Channel, Receiver
9
Question
Non-verbal Communication
Answer
A form of communication that shares ideas, insights, information, experiences, etc., without the use of words
10
Question
Body Kinetics
Answer
Body movements that have a direct translation into words
11
Question
Paralanguage
Answer
The way of saying something, including rate, pitch, volume, and quality
12
Question
Body Types
Answer
Different body types can also communicate a message
13
Question
Attractiveness
Answer
Physical attributes that can affect communication
14
Question
Body Adornment
Answer
Clothes, jewelry, makeup, etc., that can affect communication
15
Question
Space and Distance
Answer
The distance between people can affect communication
16
Question
Touch
Answer
Physical contact that can indicate a relationship
17
Question
Time
Answer
Punctuality and lateness can affect communication
18
Question
Barriers to Effective Interpersonal Communication
Answer
Stress, lack of focus, inconsistent body language, negative body language
19
Question
Guides to Improve Communication Skills
Answer
Be an attentive listener, observe non-verbal signals, minimize distractions, exhibit interest, avoid judgment, consider feedback
20
Question
Verbal communication should reinforce what it said, not contradict it.
Answer
Negative body language when you disagree with something, you tend to do negative nonverbal communication.
21
Question
Guides to improve a person's communication skills
Answer
1. Be an attentive listener 2. Observe nonverbal signals 3. Be stress-free during communication 4. Be assertive 5. Intercultural communication
22
Question
Ways to be an attentive listener
Answer
1. Closely observe the speaker, their nonverbal cues are also important. 2. Make sure your ears are in condition, as they can detect someone's emotional nuances. 3. Minimize distractions and redirect the conversation to all concerns, be direct to the topic. 4. Exhibit gestures to imply interest in what is heard, nod or smile. 5. Don't be judgmental, try to understand someone without bias. 6. Always consider feedback, accept your wrong for personal growth.
23
Question
Effective communication skills are a two-way street: received and understood by someone.
Answer
Engaged listening and nonverbal communication.
24
Question
Observing nonverbal signals
Answer
Includes facial expressions, body movement, and gestures. Read nonverbal communication with awareness of individual differences such as age, culture, religion, gender, etc. Look at nonverbal communication signals as a group, considering factors like eye contact and tone of voice.
25
Question
Delivering nonverbal communication
Answer
Use nonverbal cues that match up with your words. Give contextual nonverbal signals. Use a different tone when talking to a child compared to an adult. Use body language to express positive feelings.
26
Question
Being stress-free during communication
Answer
Be aware of and control your emotions. Stay calm despite pressure by composing yourself before speaking, organizing your thoughts, sharing ideas one by one, speaking clearly, and summarizing ideas clearly.
27
Question
Being assertive
Answer
Express your thoughts, feelings, and needs confidently. Respect the opinions of others. Know your goals and ambitions. Be a positive thinker and receive feedback positively.
28
Question
Intercultural communication aims to impart information, ideas, insights, and opinions across cultures and social communities.
Answer
It involves understanding how people from different places act and interact, considering cultural backgrounds, thought patterns, significant customs, and language.
29
Question
Challenges in intercultural communication
Answer
1. Message transmission: Communication between people from the same culture may be interpreted differently by people from different cultures. 2. Attribution: People look for explanations of another person's behavior. 3. Adaptation: Management of intercultural communication to avoid misinterpretations.
30
Question
How to avoid misinterpretations in intercultural communication
Answer
1. Develop cultural sensitivity. 2. Anticipate the meaning the receiver will get. 3. Be careful with encoding. 4. Use words, pictures, and gestures. 5. Avoid slang, idioms, and regional sayings.