INTRODUCTION OF THE EFFECTIVENESS OF SOCIAL MEDIA MARKETING STRATEGIES IN INFLUENCING CUSTOMER ENGAGEMENT IN FOOD ESTABLISHMENTS IN FUSION ALLEY, SAMPALOC, MANILA
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Social media has become one of the most powerful tools for businesses to connect with customers, promote products, and build brand awareness. In the food industry, especially among restaurants and food establishments, social media marketing strategies play a major role in attracting customers and encouraging them to engage with a business through likes, comments, shares, reviews, and online interactions. These strategies help establishments reach a wider audience, showcase their menu and services, and create stronger relationships with both existing and potential customers.
In Fusion Alley, Sampaloc, Manila, food establishments operate in a competitive environment where customer attention is influenced not only by food quality and price but also by how effectively businesses present themselves online. Platforms such as Facebook, Instagram, TikTok, and other social networking sites allow these establishments to advertise promotions, post appealing food content, and communicate directly with customers. Because of this, social media marketing has become an essential part of business growth and customer engagement.
This study aims to examine the effectiveness of social media marketing strategies in influencing customer engagement in food establishments in Fusion Alley, Sampaloc, Manila. It seeks to identify which social media practices are most effective in capturing customer interest and encouraging interaction. The findings of this study may help food business owners improve their online marketing strategies and better understand how social media affects customer behavior and engagement.
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